Privacy Policy

Who we are

This website is operated by Chester Build LTD. Contact: contact@chesterbuild.com. This policy describes enquiries made through this website and should be reviewed before publication to confirm the legal business identity and data-controller details.

Information and purposes

If you use the website enquiry form, your information and optional attachments are transmitted to our hosting server for email delivery to contact@chesterbuild.com. Files are validated and processed for sending rather than intentionally stored in a public website folder. Hosting and mail providers may retain technical logs or message copies under their own retention practices. Do not send sensitive identity or financial documents.

When you contact us, we may receive your name, email, phone number, postcode, project description, kitchen plans, photographs and budget. We use these details to respond to enquiries, assess suitability, prepare quotations and communicate about potential work.

Our lawful basis may be legitimate interests for handling business enquiries or steps taken at your request before entering into a contract, depending on the circumstances. We do not use enquiry information for unrelated marketing without an appropriate basis.

Sharing, retention and your rights

Enquiry emails are handled by our email provider and may be shared with relevant service providers where necessary to respond or arrange work. We retain information only as long as reasonably necessary for the enquiry, contractual records or legal obligations; specific periods must be confirmed before publication.

You may request access, correction or deletion of personal information, subject to applicable UK law. Contact contact@chesterbuild.com. You may also complain to the UK Information Commissioner's Office at ico.org.uk.

Website technology

The site does not currently include analytics, advertising trackers or embedded third-party maps. A local-storage preference remembers when you close the informational cookie notice. If technologies change, this policy and the cookie notice must be reviewed.